Refund policy & Return Policy
Please note:
- Each & every piece is in pristine condition which is carefully inspected & handpicked.
- All items hand-picked and reworked by ikigaclothing are carefully inspected and are high-quality pieces that have stood the test of time.
- All items are sold as-is and may show signs of wear consistent with age.
- We do our best to accurately describe and photograph each piece, including any notable flaws or measurements.
If you have questions about an item’s condition, size, or details, please contact us before purchasing.
All sales are final — returns, exchanges, and refunds are not accepted. Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment and accessory. Please make sure to read item descriptions before placing an order.
Return Policy:
Return is only possible if the packaged item is not according to the description.
A complete unboxing video that shows the label on a sealed package is mandatory in order to raise any complaints or requests. The video must be unedited and must show the order being unboxed as received.
In such cases we have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Once the return product is received it will be inspected, and the return will be approved within 2 days
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days.
Condition disclosure:
We make every effort to accurately describe the condition of our dresses in the product listings. We understand the importance of transparency when it comes to the condition of vintage items. Our goal is to provide you with as much information as possible so that you can make an informed decision before making a purchase.
Please feel free to contact us via email if you have any questions or need additional details about the condition of a specific dress. We are here to assist you and ensure your shopping experience is enjoyable and satisfactory.